Reliable way to counter QuickBooks error PS038

QuickBooks payroll service provides employers with the convenience of sending employee salaries via direct deposit or paychecks. But users sometime face issues while sending the paychecks as the software stops running and can even crash. QuickBooks error PS038 appearing on the screen signifies that the paycheck cannot be delivered. If you also come across this error while sending payroll in QBDT, this blog will act as a referral guide to understand why it develops and how to rectify it from the software.

Let a QB professional help you eliminate the error by giving them a call at +1-855-948-3646.

 Reasons

You’ll bump into this error while sending salary paychecks to your employees or downloading the payroll service updates. The main reasons that trigger this error in QuickBooks are mentioned below-

1. QuickBooks fails to deliver the paychecks due to some issue, and undelivered paychecks are piled up in the online to send section.
2. Network connectivity issues are a common reason that can block the payroll update and also prohibit you from sending paychecks.
3. An obsolete QBDT version can also create compatibility issues while integrating with Windows applications.

You may also like to read:- How to Resolve the QuickBooks Error 40003

Solution

You won’t be able to execute any payroll function after this error emerges in the software. An effective method to remove this problem from your QuickBooks is mentioned below-

Solution 1- Find undelivered paychecks in QuickBooks and remove them

A significant reason for this error stopping you from sending payroll is the old piled-up paychecks that aren’t delivered. Due to these paychecks, you’ll face problems updating the payroll or executing any payroll tasks in the software. You must find the paychecks that aren’t sent and remove them from the software to prevent issues in the future. Here are the steps-

1. Go to the Edit option in your QBDT menu and click Find.
2. Move to the Advanced tab and click the Choose Filter option.
3. Select the Detail Level as your filter and then click the Summary Only option.
4. Tap online status and click the Online to send option.
5. Select the Find option to reveal all the accumulated paychecks.

Once you have your hands on the undelivered paychecks, you can edit their details or altogether remove them from the software. Use these steps to toggle your paychecks-

1. Single-click the oldest stuck paycheck in the list and click the Paycheck Detail option.
2. Go to the Review Paycheck window and add a new earning item, the same as the previous one under Earnings.
3. Tap the No option in the Net Pay locked window and make no changes in the net pay and tax amounts.
4. Hit Ok and click Yes if a Past Transaction message appears on the screen.
5. Tap Save and Close.
6. Single-click Yes on the Recording Transaction warning message and reopen the paycheck.
7. Click Paycheck Details again and remove the earning item you added.
8. No changes should be made to the net pay and tax amounts before you hit Ok.

Go to all the stuck paychecks individually and apply the above-given steps to remove them from your QBDT.

Conclusion

This blog tells us why you encounter QuickBooks error PS038 while sending paychecks or updating the payroll service in the software. A straightforward approach to remove the error is discussed in the blog, and we expect that you use it to send employee salaries without issues.

Consult a QB support team at +1-855-948-3646 if the issue persists after using the method.

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